We have a comprehensive administrative team working to support our patient care teams, including Billing, Finance, Human Resources, Information Technology, Maintenance, Marketing and Medical Records.
Our state of the art call center is staffed by team members who play a key role in patient satisfaction at L. O. Eye Care. Our Call Center Representatives are the first point of contact for many of our patients and referring physicians. The team provides excellent customer service by answering phone calls efficiently, scheduling patient appointments and answering general questions from patients calling from any one of our locations.
Our clinical teams are the largest teams within our practice. Our ophthalmic assistants perform numerous clinical tests to prepare the patient for their visit with their doctor. We also have experienced surgical counselors who manage the surgery process so that our surgical patients will have a high-quality experience here.
The optical team prides itself on its high quality products and superior customer service. All of our locations offer optical sales and our skilled opticians are there to help. Our opticians sell eyewear and assist patients with all of their eyewear questions. We also employ certified Contact Lens Technicians who specialize in servicing our contact lens patients.
Each of our locations has a dedicated reception team supporting that office. Reception team members, called Patient Coordinators, check in and check out the patients in a warm and friendly manner.